Standard Terms of Business of SUNOX GbR

Delivery conditions

Conditions of sale, delivery and payment in these STBs apply to all sales and deliveries by the company SUNOX GbR, Krefeld, i.e. for all orders and forwarding of goods ordered by purchasers by telephone, fax, Internet or letter. Verbal agreements and changes will only be valid when confirmed in writing. The conditions will be considered accepted on receipt of the delivery or at the start of work at the latest.

Deliveries will be made with the reservation that we ourselves receive deliveries to us on time and in full. There will be no compensation. We are entitled to make partial deliveries and to combine several orders to the same address.


Our offers are subject to alteration and are not binding. Prices are ex-warehouse, including VAT, plus costs of carriage and, if necessary, C.O.D or Pay Pal fees. Any duties, e.g. due in Switzerland, are included in the flat rate carriage costs. 

Conditions of payment and default of acceptance

Our invoices are payable in advance, cash on delivery, or through Pay Pal. If the goods are not accepted as C.O.D., we will charge for the goods and issue a separate invoice. If the invoice is not settled within 10 days, then the purchaser will be in default and no reminder is required. From the 11th day, we will be entitled to charge reminder costs and default interest (3 % above the respective discount rate of the Federal Bank). As soon as the invoice is paid, the goods will be dispatched.  

Conclusion of the agreement

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the button “Complete order”, you place a binding order for the goods contained in the basket. Confirmation of the receipt of the order will occur immediately after sending off the order. The purchase agreement will come into effect on sending off the automatically generated confirmation mail.

We will save your order data and will send this to you together with our STBs by e-mail. You can see your order data in our customer log-in area.  

Data protection declaration

We will use your master data for handling your order. All customer data is stored and processed by us in accordance with the relevant regulations of the Federal Data Protection Act (BDSG) and the Teleservice Data Protection Act (TDDSG).

We will not pass on your personal data, including your home address or e-mail address to any third party without your express permission, which you may withdraw at any time. The exception to this is service partners who require data to be passed to them for handling your order (e.g. the dispatch company commissioned to deliver your goods and the credit institute handling your payment). In these cases, the scope of the data transferred is restricted to the minimum required.

You have the right at any time to find out about, to correct, block and, if necessary, delete the data stored on you free of charge. Please go to info(at) or send us a fax or a letter by post.

In this shop, cookies will store information about the content of your basket, and they can then be called up during your next visit. If you log on with us or want to place an order with us, we will need your customer data. If you are already a customer, you can simply log on using your e-mail address and personal password. Storing data in a cookie means that you do not need to fill out the form. The cookies generated will be held on your computer until deleted. In addition, you can manage the acceptance of cookies from this page in your browser program and, if necessary, block them.

The consumer’s right of cancellation

SUNOX GbR grants the legal right of cancellation to consumers, i.e. natural persons who conclude legal dealings for a purpose that cannot be ascribed to their commercial or independent professional business.

As a consumer, the customer must bear the costs of returning goods if the delivered goods correspond to the order placed and if the price of the items being returned does not exceed a sum of € 40 or, in the case of a higher price, if at the time of cancellation he has not carried out the service in return or made a contractually agreed partial payment. Otherwise, the return of goods will be free of charge.

Please be aware that there is no right of cancellation under legal regulations (e.g. according to § 312 d paragraph 4 Federal Law Gazette) in the case of distance selling agreements on the delivery of goods that were made according to the customer’s specifications or were clearly tailored to meet personal requirements.

There follows the legally prescribed explanation of the conditions for, and consequences of, the right of cancellation for consumers:

Explanation of the right of cancellation

Right of cancellation

You can cancel your contractual declaration within two weeks, in writing, without giving a reason (e.g. in a letter, fax, e-mail) or by sending back the item. The period starts no earlier than the time that the goods were received along with a comprehensive explanation of the right of cancellation in written form. The period of cancellation will be sufficiently observed by promptly sending a cancellation or promptly sending back the goods. The cancellation must be sent to:


Diessemer Bruch 7 - 9

47799 Krefeld


Consequences of cancellation In the case of an accepted cancellation, the return of the goods or services received by both sides/goods must be granted and, if necessary, any benefits obtained (e.g. interest) must be returned. If you cannot return the goods received to us in full or in part or only in a deteriorated condition, then in this respect you must provide compensation for their value, if necessary. This does not apply if the deterioration of the item can be traced back exclusively to when they were inspected – as would be possible for you in a shop-based business. Otherwise, you can avoid the obligation of paying for compensation by not using the goods as an owner and by refraining from anything that would impair their value. Items that can be sent as packages must be sent back. Items that cannot be sent back as packages will be collected from you.

However, you must bear the costs of returns if the goods supplied correspond to what was ordered and if the price of the item to be sent back does not exceed a sum of € 40 or, in the case of a higher value, if you have not yet made the service in return or a contractually agreed partial payment. Otherwise, returns will be free for you. Obligations to reimburse payments must be met within 30 days of sending the cancellation declaration.

GuaranteeWe provide a guarantee of between 3 – 15 years; details can be found in the documentation on individual products.

No claims can be made under guarantee for scratches to window film through improper cleaning. The scratch-resistance of the film only refers to the use of plastics. No claims can be made under guarantee if damage occurs through external influences or improper fitting. This will be subject to changes in tint, dimensions and price. When fitting the window film, the rooms must be as free as possible of dust. Small inclusions in the applied films cannot be prevented due to the particles of dust in the air, but these will not affect the film function, they will have no effect on the service life, and do not justify complaints. In particular, this affects external application. In the case of glass breakage occurring after a film coating has been applied, we expressly rule out the acceptance of any costs of any type. Our technical details are based on non-binding manufacturer’s details. 

Customer serviceOur customer service department can be reached on the following number on workdays for questions, queries and complaints:

From 09.00 – 17.00 on Tel. +49 2151 650 6381 or e-mail: info(at)

Court of jurisdiction

If the purchaser is a company or a legal entity under public law or a special fund under public law, the court of jurisdiction will be agreed as the seat of the branch of SUNOX GbR.